Privacy Policy

1. Introduction

At Total Body Wellness Clinic, we are committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws and ethical standards. We do not share, sell, or transfer your personal data, including mobile information, to any third parties for marketing or any other purposes. Your data will not be transferred to external organizations under any circumstances. If you have any questions regarding our privacy practices, please contact us at the email address provided on this website.

2. Information We Collect

We may collect the following types of information:

Personal identification information (e.g., name, date of birth, address, phone number, email)
Health information relevant to your care (e.g., medical history, symptoms, diagnoses, treatments)
Billing information
Appointment and communication history

3. How We Use Your Information

Your information is used to:

Provide appropriate medical and wellness services
Communicate with you regarding your care
Process payments
Maintain internal records in accordance with legal requirements
Improve our services and ensure quality of care
Email you information per your request or opt-in
Text you about your appointments or other things regarding your care

4. Information Sharing and Disclosure

We will not sell or rent your personal information to any third party. We may share information in the following cases:

With healthcare professionals directly involved in your care
As required by law or court order
With your written consent

5. Your Rights

You have the right to:

Access your personal and health information
Request corrections to inaccurate or incomplete information
Withdraw consent for non-essential uses of your information
Lodge a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact our office using the details below.

6. Data Security

We take appropriate steps to safeguard your personal information using physical, administrative, and electronic security measures. Only authorized personnel have access to sensitive data, and we regularly review our practices to ensure compliance.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or practices. A current version will always be available upon request or on our website.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Total Body Wellness Clinic
26 S. Baltic Ave, Suite 100, Meridian, ID 83642
Phone: 208-884-7564
Email: support@totalbodywellnessclinic.com

SMS Terms & Conditions

Effective Date: 5/5/2025

By opting in to receive SMS messages from Total Body Wellness Clinic or TBWC, also known Generations Health and Healing, (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive conversational SMS text messages from Total Body Wellness Clinic for appointment reminders, marketing messages, and general two-way communication about client-related healthcare and support. Message and Data Rates may apply. Message frequency may vary. On average, you may receive 1-10 messages per month regarding your care, questions, etc. You also consent to TBWC messaging you by starting the conversation first and messaging us at 208-884-7564.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive 1 to 10 messages per month (varies depending upon whether client texts back or not). Total Body Wellness Clinic reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Total Body Wellness Clinic and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Your information will be handled in accordance with our Privacy Policy https://www.totalbodywellnessclinic.com/privacypolicy

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed. For assistance, reply HELP. You will always be texting with a live person who is an employee of the clinic.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at 208-884-7564 or support@totalbodwellnessclinic.com

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.